Customer stories in healthcare transformation
- Customer story
![Patient waiting time reduced by 59 days]()
Patient waiting time reduced by 59 days
Tohoku University Hospital (TUH) engaged Philips to help define and implement workflow improvements in their radiology and surgery department that resulted in a reduction of patient waiting time by 59 days, 80% reduction in overtime work, improved surgery planning and 20% reduction in scan duration.
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![Relaxing MRI environment - Chiba University Hospital]()
Relaxing MRI environment - Chiba University Hospital
Discover how Chiba University Hospital teamed up with the Philips Ambient Experience team to deliver a dynamic lighting, projection, and sound solutions to help provide a calming and engaging environment for patients and an efficient workplace for staff in the MRI rooms.
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![Concept design and floor plan of the future cath lab department]()
Concept design and floor plan of the future cath lab department
Amsterdam UMC will combine two cath lab departments into a single location. Philips consultants helped translate their vision for better heart care into a concept design, floor plan and a 3D animation of their new cath lab department.
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![Philips and Disney join forces to improve the healthcare experience]()
Philips and Disney join forces to improve the healthcare experience
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![Mobile medical device tracking saves hospitals valuable money and time]()
Mobile medical device tracking saves hospitals valuable money and time
Philips and developed PerformanceFlow to efficiently manage mobile devices using track & trace technology
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![Miami Cardiac & Vascular Institute puts people at the heart of diagnostic procedures]()
Miami Cardiac & Vascular Institute puts people at the heart of diagnostic procedures
Miami Cardiac & Vascular Institute uses Philips Ambient Experience to help a COVID-19 patient through a cardiac MRI
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![Phoenix Children’s Hospital finds efficiency and calm in pediatric imaging]()
Phoenix Children’s Hospital finds efficiency and calm in pediatric imaging
Ambient Experience and the Vereos Digital PET/CT help achieve exceptional images while reducing radiation dose.
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![Streamlining patient placement to support improved throughput]()
Streamlining patient placement to support improved throughput
Performance improvement consulting implements capacity management improvements in bed assignment and workflow
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![Restructured ICU bed planning process]()
Restructured ICU bed planning process
Krankenhaus Düren engaged Philips to help improve their ICU bed management, by gathering insights and identifying areas for improvement to make better use of their ICU bed capacity.
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![Quick Scan unlocks insights for cath lab department]()
Quick Scan unlocks insights for cath lab department
Rijnstate engaged Philips to help optimize work processes, and setup for a new cardiac catheterization department. Using the Integrated Cardiovascular Solutions Quick Scan, a department-wide analysis of various quality parameters was done and clear opportunities for the short- and long-term were identified.
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![Quick Scan unlocks clear insights for cath lab department]()
Quick Scan unlocks clear insights for cath lab department
Rijnstate engaged Philips to help optimize work processes, and setup for a new cardiac catheterization department. Using the Cath Lab Managed Services Quick Scan, a department-wide analysis of various quality parameters was done and clear opportunities for the short- and long-term were identified.
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![Patient and staff satisfaction significantly improved with comforting ED suite]()
Patient and staff satisfaction significantly improved with comforting ED suite
Philips healthcare consulting experts used design thinking in healthcare for improving patient experience in the emergency department at Aalborg University Hospital
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![Engaging staff helps improve imaging services]()
Engaging staff helps improve imaging services
Wye Valley NHS Trust engaged Philips to help improve the quality and productivity of its imaging services. Philips consultants delivered a foundational level training course to imaging staff and a focused improvement project to the MR group. The Trust expects to improve workflow and increase productivity by 5-10% per year.
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![Enhancing radiology experience at Children’s Omaha]()
Enhancing radiology experience at Children’s Omaha
Our design consultants helped optimize the pediatric radiology care environment, with a 10% construction cost savings.
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![Enhancing patient and staff experience in CT]()
Enhancing patient and staff experience in CT
Looking towards a future of less patient stress and smoother communication in medical care
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![Satisfaction with Ambient Experience leads Dutch hospital to invest in more]()
Satisfaction with Ambient Experience leads Dutch hospital to invest in more
When the Jeroen Bosch Ziekenhuis (Jeroen Bosch Hospital) underwent further renovation in 2018, the number of radiography rooms with Ambient Experience was expanded.
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![Cardiac careflow optimization]()
Cardiac careflow optimization
Heart Hospital TaUH engaged the Philips consulting team to help understand gaps between processes and practices, and to define a set of cardiac careflow improvement initiatives that could be implemented in their current and new facility
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![47% improvement in triage speed in the ED]()
47% improvement in triage speed in the ED
The Flevoziekenhuis hospital asked the Philips consulting team to help optimize its Emergency Department processes in order to meet the care demand more effectively at busy times.
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![Improved ED process efficiency and throughput]()
Improved ED process efficiency and throughput
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![The Ambient Experience Dutch Masters Theme]()
The Ambient Experience Dutch Masters Theme
Using the power of art and music to enhance MRI experiences
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![Redesigned care management for population health]()
Redesigned care management for population health
A collaboration with AMITA Health to develop and implement a care management program across this multi-hospital health system enterprise.
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![66.2% reduction in arrival-to-provider (74 to 25 mins)]()
66.2% reduction in arrival-to-provider (74 to 25 mins)
ED process improvement and interim leadership staffing helped improve patient flow at SMMC
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![87.5% reduced ED arrival-to-triage at McLeod Health Clarendon]()
87.5% reduced ED arrival-to-triage at McLeod Health Clarendon
Improved ED performance with process improvement consulting and an analytics performance dashboard.
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![People-centered care for proton therapy patients]()
People-centered care for proton therapy patients
How MedAustron Ion Beam Center and Philips Healthcare Experience Solutions collaborated in approving the oncology patient experience.
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![Higher satisfaction rates for maternity and NICU]()
Higher satisfaction rates for maternity and NICU
Philips consultants supported clinical transformation to a family centered care environment at the Maxima Medical Center.
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![NPS scores doubled to 84% at GenesisCare, Australia]()
NPS scores doubled to 84% at GenesisCare, Australia
Design and process improvement consulting helped transform the quality of care delivery.
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![Enhanced patient and family centered care]()
Enhanced patient and family centered care
Implementation of Ambient Experience at Astrid Lindgren Children’s Hospital, led to positive feedback from patients, families and staff.
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![Creating a relaxing oncology environment at Sparks Medical Center]()
Creating a relaxing oncology environment at Sparks Medical Center
Ambient Experience helps transform the PET/CT experience.
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![Design supports 100% patient satisfaction at Broward Health]()
Design supports 100% patient satisfaction at Broward Health
Understanding the clinical, functional and emotional needs of cancer patients to deliver process recommendations and a complete spatial redesign.
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![Reducing patient stress to improve MR imaging]()
Reducing patient stress to improve MR imaging
Lahey Hospital outpatient center realized better patient experience with Ambient Experience In-bore Connect due to its breathold guidance and time duration features.
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![Increased ED patient volume by 23% at Florida Hospital]()
Increased ED patient volume by 23% at Florida Hospital
Design consulting helps a new pediatric emergency department increase patient volume.
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![Net Promoter Score of 78 at Noah's Ark Children's Hospital]()
Net Promoter Score of 78 at Noah's Ark Children's Hospital
The new pediatric radiology department with Ambient Experience improved the patient and staff experience.
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![Improved Net Promoter Scores for a radiography department]()
Improved Net Promoter Scores for a radiography department
The Philips team used design thinking in healthcare to create a peaceful and pleasant environment at the Jeroen Bosch hospital. Studies showed a 29% and 45% patient satisfaction increase.
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![Regained trauma certification in 6 months]()
Regained trauma certification in 6 months
Helping a trauma center improve efficiency and achieve Level III trauma services verification in six months.
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![Partnering to transform the patient experience]()
Partnering to transform the patient experience
Partnering with WMCHealth to improve operational performance and the patient experience.
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Improved CT workflow and patient throughput
Analytics modeling provides data-driven proposal to increase patient throughput at Lowell General
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![51% reduced LOS and infection rates in a 17-bed ICU]()
51% reduced LOS and infection rates in a 17-bed ICU
Decreased infection rates and LOS enabled by interimleadership and process improvement consulting in the ICU of a community hospital.
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![Improving the MR workflow processes]()
Improving the MR workflow processes
Reduced exam delays and improved workflow at a large, academic hospital network.
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![Engaging ED staff with interim leadership staffing]()
Engaging ED staff with interim leadership staffing
Interim ED leadership leads to improved employee engagement at a rural trauma center.
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![79% reduced LWBS for $2.8m in collectable revenue]()
79% reduced LWBS for $2.8m in collectable revenue
Enhanced ED performance and increased Press Ganey scores from 4th to 82nd percentile at a community hospital.
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![Improved ED ultrasound throughput]()
Improved ED ultrasound throughput
Philips helped increase ultrasound operational efficiency in the ED at Lakeland Regional Medical Center.
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![Consolidating two hospitals into one campus]()
Consolidating two hospitals into one campus
The design incorporates 201 single-bed rooms compared to 90 in the architect’s plans with a cost per square foot 20% lower than the original design.
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![Design helps to enhance ED patient experience]()
Design helps to enhance ED patient experience
Spatial design review of an ED leads to a new design with better access to daylight and reduced walking distance for staff.
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![84% ED arrival-to-triage improvement at Winchester Medical Center]()
84% ED arrival-to-triage improvement at Winchester Medical Center
Improved ED and inpatient processes and performance for 477% increased patient satisfaction.
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![41% reduced LWBS, improved patient satisfaction]()
41% reduced LWBS, improved patient satisfaction
Our consultants helped reduce LWBS by 41% and increase patient satisfaction by 334% at a community hospital.
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![20% reduction in Cath Lab wait times]()
20% reduction in Cath Lab wait times
Philips helped increase clinical efficiency and patient throughput in the Cath Lab for WMCHealth.
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![Careflow provides insight into stroke care]()
Careflow provides insight into stroke care
Karolinska University Hospital, Sweden, engaged Philips consulting team to find insights to improve stroke care.
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![A focus on clinical growth at AU Health]()
A focus on clinical growth at AU Health
Collaboration to support clinical growth, increase throughput, and improve performance at AU Health.
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![70 improvement opportunities identified]()
70 improvement opportunities identified
Philips helped AU Health prioritize quality and performance improvement for increased throughput.
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![Creating a clinical services plan]()
Creating a clinical services plan
Philips helped AU Health develop a Strategic Growth Plan and support the move to become a fee-for-value provider.
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