Redefining the
emergency department
Emergency Department (ED) visits can be anxiety provoking for both children and adults as well as caregivers due to noise, unfamiliar people, lack of control, and fear of the unknown while awaiting intervention, diagnosis, and disposition. Philips can help you see the Emergency Department through the eyes of your patients, looking beyond the walls, the beds, and the medical equipment to the the space itself.
“I think it even helps me when I go into the room to do a procedure, the whole mood seems to be more peaceful and calmer. And I think it’s contagious to everybody else, both the staff and the patients.”
Dennis Hernandez, MD, Medical Director, Emergency Department, Florida Hospital for Children
- Customer story
![Patient and staff satisfaction significantly improved with comforting ED suite]()
Patient and staff satisfaction significantly improved with comforting ED suite
Philips healthcare consulting experts used design thinking in healthcare for improving patient experience in the emergency department at Aalborg University Hospital
Click here to learn more - Customer story
![Increased ED patient volume by 23% at Florida Hospital]()
Increased ED patient volume by 23% at Florida Hospital
Design consulting helps a new pediatric emergency department increase patient volume.
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Discuss the opportunities in your hospital
Get in touch with one of our consultants to learn how our Ambient Experience solutions can improve your productivity and efficiency, while enhancing the patient and staff experience. After we've received your inquiry we will get back to you within two working days
Our team
Werner Satter General Manager Experience Solutions
Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
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Mary Beth Resimius Business Leader
Mary Beth and her team are responsible for developing and delivering strategic healthcare experience consulting services and solutions. She actively guides the business at a strategic level and engages in customer projects to improving the patient and staff experience.
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